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January 31, 2015

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Be tactful when the boss seeks your feedback

January 25, 2015

Q: My boss asked for my honest assessment about a decision he made which I strongly disagree with. How do I tell the truth without alienating him or should I keep my opinion to myself?

A: While honesty is the best policy, some delivery methods are more effective than others. Rather than react immediately, take time to neutralize your emotions and find some merit in his decision. Telling the boss his idea is ludicrous, then having to retract it afterward is worse than biting your tongue.

Why is he asking for your feedback post-decision? Does he appreciate healthy dialogue, debate and challenge to the status quo? Is he second-guessing himself and values your opinion? Or does he test people to see if they are with him or against him?

What is the potential risk of this decision to the organization and stakeholders?

Be honest with yourself; are you sharing your feedback to improve or alter the situation or to score a win by making him wrong and you right? If the latter, you are sure to lose.

Diplomacy and discretion in delivery are more effective than hitting him between the eyes with brutal honesty.

Meet privately and start by stating what is positive in his decision. Be curious. Ask questions about his decisionmaking before sharing your viewpoint.

Do not launch into a full disclosure.

Be brief with your opinion, framing it simply as another perspective to consider. “Here’s what I see from where I sit …”, “In my view …” Wait. Gauge how it is being received before adding more.

Be prepared with alternate solutions if he wants to change course. However, if he is committed to a direction which you believe to be significantly detrimental, perhaps the most honest expression of your integrity is to graciously exit.

 Reprinted from The Province, January 25, 2015.

Don’t let resolutions slip away

January 4, 2015

Visualize and plan ahead to make your New Year’s commitments stick

Q: Every year I set new professional goals as my New Year’s resolutions. However, within weeks I lose traction as other priorities take over. How can I create sticky resolutions?

A: There is a lot riding on New Year’s resolutions when viewed as wiping the slate clean, the salvo to breaking a haunting bad habit, or making a dramatic impact. Big goals that require a change in belief or behaviour need more than a public declaration.

Try these four easy steps to improve your resolution retention:

  • Limit resolutions to three stretch goals which can realistically be accomplished within a year.  The more meaningful and relevant they are to you, the easier it will be to stay on track.
  • Envision their successful completion. After creating your resolutions, invest time imagining the opportunities that would be possible for you and others once you achieve your goal. Like an athlete repeatedly visualizing crossing the finish line, revisiting your vision throughout the year will keep you focused and tethered to your resolutions.
  • Create manageable action plans with clear and specific measures so you will be buoyed by hitting ongoing targets. Share your plan with others to demonstrate your commitment to your resolutions. Ask allies to encourage and hold you accountable to your milestones. Celebrate each deadline you reach.
  • Finally, identify three qualities and characteristics you need to personify to be successful. For example, if you resolve to speak up at every meeting you might commit to being bold, outspoken and well prepared.

You, like many, may lose momentum or fall off course. You can recover any time by acknowledging your success to date and revisiting the four easy steps above.  Readjusting your action steps and timelines as needed can eventually lead you to year-end congratulations.

Originally published in The Province, January 4, 2015