Keep your global team well engaged

August 4, 2013
Filed under: Coach's Corner — Tags: , , , , — jonimar @ 11:55 am

Q: My new executive role means I’m managing a global team. How do I keep them engaged, on track and working together without having to travel every week?

A: To avoid excessive travel and working 24/7, a team charter is essential for a geographically disperse team. Create a compelling vision and motivating purpose that each member aligns with.

Clearly defined roles and responsibilities, agreement on the team’s goals, and how it will operate as a unit helps members stay on track when you are unavailable.

With a range of cultural, language and time differences, regular communication is vital to keep everyone on the same page and moving forward together.

Clear, concise, direct communication will help minimize misunderstandings. Reiterate key objectives often by email.

Technology can be highly effectively when face to face isn’t possible.

Maintain frequent visual one-on-ones with everyone, allotting time to connect with them personally. Regular group meetings which include some informal team bonding time build regarding readership understanding, camaraderie and unity.

An intranet site where members can share best practices, photos, wins and personal updates keeps them in community between meetings.

Demonstrate fairness, equality and consistency so each individual feels valued as an integral member who brings a unique and vital contribution.

If some have regular access to you in person, pay special attention to those who are more isolated. Those who are more isolated may need more recognition to prevent the perception of others getting preferential treatment while they feel under-appreciated, invisible or unmotivated.

Watch for signs of flagging engagement such as resistance to implementing new ideas, reduced output, short or curt emails, or a reluctance to communicate from your team members.

Make sure every member feels you are accessible any time if needed.

The benefits of a well-managed global team are motivated individuals who thrive on independence, require little supervision resulting in time efficiencies and cost savings.

Originally published in The Province, August 4, 2013.

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