New position overwhelms manager- Too much feedback can lead to information overload and cause poor decision-making

May 11, 2015
Filed under: Coach's Corner — Tags: , , , — jonimar @ 10:22 pm

Q: The senior manager I just promoted is highly capable but needs direction. When I start giving her feedback in our weekly one-on-one meetings she shuts down. I use a supportive and empathetic tone when I am being constructive but I feel like I’m walking on eggshells. How can I be more effective?

A: It is possible your manager is overwhelmed adjusting to the new responsibilities and would benefit from less well-intentioned advice in favour of more encouragement and space to find her own footing. Spend time being curious about how she thinks things are going. Ask her to share her views and ideas.

Celebrating successes together will cultivate a trusting collaborative partnership. When you observe the ‘deer in the headlights’ staring back at you, chances are the person is emotionally flooded therefore unable to take in any new information at the moment.

Slow the discussion down. Pay close attention to their body language. Stop the feedback at the first sign they are withdrawing from the discussion.

When a normally high-functioning individual is second guessing or questioning their abilities that’s a cue that they are overstressed.

The brain shuts down and the fight or flight response takes over.

In this reactive state the person loses their capacity to focus, struggles to remember and makes poor decisions.

To help the executive brain centre come back on line pause the discussion, talk about something neutral, offer water, or go for a walk with them so the person can recover and re-engage.

Your readiness likely exceeds your manager’s capacity right now. Pull back. Check in with her regularly using a ratio of three-to-one of acknowledgment to redirection. Support her to engage a peer, coach or mentor as a sounding board and impartial ally.

Patience will pay off in faster integration.

Reprinted from The Province, May 10, 2015.

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