Clear communication key to managing offshore staff

October 14, 2012
Filed under: Coach's Corner — Tags: , , , , — jonimar @ 4:59 pm

Q: I have just been given an offshore team on three continents and I am worried about how I am going to manage and motivate remotely without micromanaging or working 36/8.

A: Leading virtual teams with geographic and cultural differences, multiple time zones, and lack of face time is complex.

Start strong by hosting a regional meeting in their location. Create ‘social glue’ by having every member create a one-slider with their photo, role, expertise, hobbies and interests so members can connect faces to voices and emails.

Communicate regularly using a variety of methods – email, web meetings, video and teleconferencing.

Be succinct and state the obvious so your point is not missed. Package information in multiple formats using bullet points, visual aids, charts and diagrams to ensure accurate knowledge transfer. Clearly document your expectations, required milestones and objectives, providing templates and checklists for deliverables. Upload all content to a user friendly web system for easy reference 36/8.

A survey showed that attrition can reach 50 per cent when offshore members are expected to work odd hours. Be patient with time lags, respect local customs and holidays. Accept that emails will take 12 hours to be addressed.

Appoint a local team lead to manage deliverables, resolve issues and liaise with you. This lead also needs time at your site to have a complete understanding of how the offshore roles fit into the overall business. They are instrumental for motivating the team by keeping members connected to your vision.

Collaborate rather than command. Involve them in brainstorming, solicit their input and consult with them before making decisions.

Bring them together onshore to experience your working environment firsthand.

Recognize their efforts often so they feel seen rather than isolated and forgotten. The team’s output will be directly related to how you interact and manage them.

Originally published in The Province, Oct. 14, 2012.

Comments

Got something to say?