Taking high road pays off in the end

Q: I was wrongfully blasted by my boss in front of my entire team. I was so blindsided that I couldn’t even respond. I’m sure I’ve lost all credibility and want to know if there’s any way to recover.

A: You probably feel like you have nowhere to go except out the door right now. However, your silence probably saved you. A public outburst or retort against someone of higher rank can be corporate suicide.

Choosing the high road versus defending the indefensible in the moment pays dividends.

The exchange revealed not just your character but that of your boss under pressure. It is not a weakness to stand in the tornado without acquiescing to your emotions or retaliating.

Demonstrating self-control shows self-discipline, inner resolve and emotional intelligence.

Leaders who manage their impulsivity create an environment of trust, comfort and fairness. One study showed that executives promoted to CEO demonstrated seven times more emotional self management than those who were passed over.

Your team is unlikely to come to your rescue. However, don’t interpret their self preservation as abandoning you.

They are watching you closely. What kind of leader do you want to be viewed as? It is entirely possible to turn a slap in the face into a powerful victory by being viewed as calm, fair and honourable.

Focus your energy on the issue at hand rather than taking the attack personally. Look beyond the boss’s behaviour and determine the underlying trigger for the outburst.

Detach from your reaction before responding so you will be calm and objective as you determine your desired outcome.

Set up a private one-on-one to understand the boss’ perspective, clear the air and set the record straight.

Following these steps could avert being the boss’s future scapegoat when he loses control.

Originally published in The Province, September 9, 2012

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