Coach's Corner
Regular columns on workplace issues reprinted from The Province newspaper.
Be co-operative on feedback
Q: As a new manager, I have to give an employee some feedback on a job she thinks she’s doing well. How can I be direct without getting her back up? A: Hard feedback is effective when delivered with a soft start-up. First, get a clear picture of how your employee thinks she’s doing and […]
Put the spark back into staff
Q: With sagging sales, our company is re-evaluating our five-year plan. My managers are concerned their jobs may be at risk, yet their motivation is waning. How do I reassure and re-engage them? A: Even with job security down, disengagement is up. People are torn between knowing they must perform to keep their jobs, and […]
Time to air your strong points
Q: In a job interview, how do I respond to the question: “What are your weaknesses?” without jeopardizing my chances? I’ve heard the best way is to turn a negative into a positive such as, “I’ve been told that I am a perfectionist.” A: Many organizations scout candidates with key strengths they can leverage instead […]
If words alone don’t do it….
Q: I was dumbfounded when several of my team separately recalled verbatim what they were convinced I had told them. I never said those words. While they got the gist of the message, how do I ensure that I won’t be misunderstood next time? A: For a team leader to function effectively, your team must […]
How to handle a boss who breaks promises
Q: My boss promises incentives for achieving targets, but when we reach them, he gives every reason why we won’t get them. With the economy the way it is, I can’t afford to make waves and get fired, but I have lost trust and respect for him. How can I get beyond this? A: Your […]
Build on your own success
Q: I’m reflecting on the rocky road my company has been following this year. How do I increase my job performance and security in 2009? A: To continually enhance your performance, it’s always a good practice at year-end to reflect on where you excelled, where you could have been more effective, and to set new […]
Stay in touch with your boss
Q: With the dramatic economic downturn, I am noticing my colleagues are increasingly territorial and protective of their jobs. They are even claiming my results as their own. In spite of my best efforts to resist, I am being drawn into the fray. How do I insulate myself? A: Understand that the threat on their job security […]
Your strengths will sustain you
Q: I’ve just been promoted to senior manager, but I’m intimidated about meeting customers more senior than I. I doubt I have enough to offer someone so experienced. How can I overcome this immediately? A: A new role can definitely push you out of your comfort zone, but if you didn’t have the potential to grow into the […]
Lower sights to return to office
Q: I’ve been self-employed for the last 10 years. I’m 55 and I miss working in a traditional business environment and I want to return to the office setting again. Where should I start? A: After 10 years of self-employment, switching gears may test your resolve. The scope of activities in an organization is typically more limited […]
Is time right to take the leap?
Q: I’m ready to leave my job to launch my own business, but I’m worried about the U.S. recession and the impact it might have on the Canadian economy and my business. Would you recommend I wait until the economy improves? A: New businesses start and succeed at every point in the economic cycle. The advantage to […]



